FAQ's

What are the different types of products you manufacture?Fitspire offers various products that fall under Five main verticals –Diet & Nutrition, Healthcare, Kids care, Sexual Wellness & Personal Care. All our products are FSSAI Licenced & GMP Certified Facilities interference in their natural life cycles and from tortures of enterprise.

How can I use a coupon code ?Just use the coupon code in Cart, during your checkout. Once you apply the coupon you will instantly find discount applicable on your coupon.

How do I understand which products are suited for my lifestyle?Fitspire brings you dedicated segments for all the group ages, just click the segment category that suits your lifestyle. This will help you narrow down, and if you need assistance you can always chat with us through our website chat, or call us or write us an email.

What is 'My Account'? How do I update my information?It is easy to update your Fitspire account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on Fitspire. You can personalise & Manage data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders.

If I require assistance placing an order, can I call in?Absolutely. Please feel free to write in or call, we’re more than happy to help. Our contact details are:- Customer Care no. – 9910643355 Email – care@fitspire.fit

How long do orders take to get delivered?We usually deliver within 7 business days. However, for most metro cities your order will be delivered between 2-3 business days.

How do I make the purchase & are there any hidden charges?Prices are inclusive all the taxes and there are zero hidden charges when you make a purchase on Fitspire. The prices listed for all the items are final and all-inclusive. You may use Credit cards/Debit cards, Internet Banking and other payment methods to make your purchase.

What about returns & refunds?We have a return & refund policy. Please read about it here

Are there any hidden charges when I make purchase in Fitspire?There are zero hidden charges when you make a purchase on Fitspire. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You will be charged Rs 100 on COD per order

What is the general return policy of Fitspire?Our products are not returnable and refundable.

What should I do if my payment fails?In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on support@fitspire.fit.com or please give us a call with your order number for any clarification.

Can I order a product that is sold out? Unfortunately, products listed as 'Sold Out' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

Can I club two coupons in one purchase? No, two coupons can’t be applied at the same time

How do I know that my order has been confirmed? Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time. You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

Thankyou!

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